FAQs

Why do you use pre-paid bookings instead of reservations?

Té Company is a small space, and we want to create an intimate environment for our guests. Pre-paid bookings allow us to anticipate who is coming in and to give guests an all-encompassing experience at the best price possible.

What does my ticket include?

When you purchase a booking to Té, it covers the base service and gratuity. Taxes will be added at the time of checkout. it also does not include supplemental services if you choose to participate.

Booking system logout times:

Please be aware that you will have 10 minutes to complete the transaction once tickets are selected. If you exceed the allotted time you will be signed out and the tickets will be released back into our system for other guests to purchase.

How do I transfer my booking?

To transfer a ticket, log in to your account, go to the "My Account" area using the upper right navigation pane and select "Your Bookings". Each ticket has a transfer button next to it. https://profile.tocktix.com/#/login?continue=account.tickets

How far in advance can I purchase my ticket?

Currently, we release tickets on the first week of every month for available bookings for the following two months.

Will my dinner be affected if I am late for my reservation?

We kindly ask that you arrive 10 minutes before your reservation. Being late could affect the pace of your experience. If you are running late, please inform us via telephone or text.

Do you accommodate any dietary restrictions?

We are able to accommodate dietary restrictions for the Bespoke Tea Tasting. Please provide types of restrictions on the checkout pages.

Is tax or gratuity included in my ticket price?

Gratuity is included in the ticket price. Tax will be applied at the time of checkout.

Is there a dress code?

There is no dress code. Come as you are.

Do you have any options for private events?

Yes, please contact us at info@te-nyc.com for all private events inquiries.

Have additional questions?

If you have additional questions about Tock or your reservation, please visit the Tock help page.

New York, New York

Established in 2012, Té Company is a New York City based tea company specialized in oolong teas sourced directly from tea farmers in Taiwan. The flagship tearoom opened in 2015 in the heart of West Village, serving rare and quality oolong teas alongside composed Iberian tea snacks. Té Company also retails a wide range of loose leaf teas in their tea room and on their website.

Té Company was